Document Management Experts strive to be the better option for your business. We've been around long enough to know that the "Big Copier Companies" are OK at product, service of that product and some account management - if you get a good one. In our experience they are found lacking at many important things.
For example, you may have felt like they tend to….
Lose site of you – the customer
Simple toner ordering or logging a service call can take a long time and be VERY frustrating
Really struggle in getting your invoice right
Really struggle in correcting it when you point it out
Perform any back office process in a timely manner
Not want to speak to you to sort the issue out, rather than lots of emails and frustration.
Lock you into contracts for 5 years or big volumes, DME will work with you to find the contract or NO Contract, that suits you best and suits where your company is and the state of the INDUSTRY you are in.
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