Our Story

GIVE SHAPE TO YOUR IDEAS

Welcome to Document Management Experts - printer and photocopier resellers for Perth, Western Australia businesses and organisations.

"Having worked across the industry for 28 years I wanted to partner with a company that had great product and great service. Konica Minolta (KM) is our lead product partner – Why? KM have been named BLI’s (Buyers Lab Incorporated – independent testing body for product in the industry), PRODUCT LINE UP OF THE YEAR, 4 years in a ROW. They have a dedicated service team, industry leading response times and a unique approach to how they keep your device running at its optimum. KM also want to provide a great experience. It was a perfect fit." - Paul Cummings MD DME

WHAT MAKES US DIFFERENT FROM THE REST?

DME have chosen the best quality product and back up service in the industry in Western Australia and this relationship allows us to be more agile to respond to what you need. DME are small enough to care and each staff member is hand picked with that in mind. 

WHY CHOOSE DME?

Our Managing Director has worked in senior roles for Canon, Konica Minolta, HP and Fuji Xerox for over 28 years, he knows what these companies are good at and where they struggle. DME was formed to ensure our customers receive the best of the best in product and service as well as billing, account management and to work with you to find a product or group of products that takes the pain out of your document management. 

OUR PROMISE TO YOU

Our aim is to provide you, the customer with high grade solutions along with efficient, friendly service and support. This is something we are very passionate about and will do our best to exceed your expectations.

Introducing the DME TEAM

Paul Cummings Managing Director

A dedicated single father to 3 amazing young men – Lochlan, Austin and Hamish. Someone who went crazy recognising how he couldn’t control the customer experience, and someone with a little industry experience…over 28 years.

  • 7 years at Canon – last role was National Sales Manager
  • 14 years at Fuji Xerox – including State General Manager for both WA and VIC
  • 2 years with HP – Direct sales engagement
  • 5 years with Konica Minolta – State General Manager for WA

Paul is someone who wants to create an ‘Uber’ experience in this industry.   

Vineet Sharma Account Manager

A dedicated family man, husband to Maddy and father to Mavin. Someone who has worked with Paul for 6 years and recognised that he too cared about creating that awesome customer experience and who had great customer relations and got increasingly frustrated in having to sort out so many issue that he had no control over.  

Trevor Palmer Account manager

Lives with his fiancée, Kate, and is our "Young Gun". Trevor has a couple of years experience in the industry now, and has an unbridled enthusiasm for creating that awesome customer experience. 

Anita Tompkins Administration Manager

Dedicated family person, wife to Karl, mother of 4 and Paul's sister. Anita has 6 years experience in the industry and has done an exemplary job of understanding what goes into creating an awesome customer experience and has personally dealt with so many of the customer frustrations working in a system that was broken and took too long to correct the issues the customer had.  

Use our experience and expertise

Document Management Experts strive to be the better option for your business. We've been around long enough to know that the "Big Copier Companies" are OK at product, service of that product and some account management - if you get a good one. In our experience they are found lacking at many important things.

For example, you may have felt like they tend to….

  • Lose site of you – the customer
  • Simple toner ordering or logging a service call can take a long time and be VERY frustrating
  • Really struggle in getting your invoice right
  • Really struggle in correcting it when you point it out
  • Perform any back office process in a timely manner
  • Not want to speak to you to sort the issue out, rather than lots of emails and frustration.
  • Lock you into contracts for 5 years or big volumes, DME will work with you to find the contract or NO Contract, that suits you best and suits where your company is and the state of the INDUSTRY you are in. 
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Perth Printers, Copiers & Managed Print Services

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Products

We are experts in providing print, copy, scan and fax solutions, tailored to your needs. With their ease of use, increased flexibility and security features, the latest range of Konica Minolta products are cost-effective, produce high resolution quality and unparalleled functionality.

Services

DME's complete Managed Print Services keeps your IT staff focused on priorities, reduces print costs, improves productivity and generally enhances the effectiveness of your print environment.

Print Audit

Let us show you where we can save your business time and money. It's time for a company check-up. Let us help your business or organisation be stronger.

Other Services

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